Cancellation & Refund Policy – Niramaya Heritage Homestay

Last Updated: [18-11-2025]

This policy applies to all direct and online bookings.

1. Cancellation Terms

• Cancellation before 5 days of check-in: 100% refund

• Cancellation 3 days before check-in: 75% refund

• Cancellation on the previous day or same day: No refund

• Cancellations allowed only for the full property, not individual rooms

2. Refund Processing

• Refunds will be processed within 5–7 business days.

• Payment gateway charges (if any) are non-refundable.

• Refund will be issued to the original payment method.

3. No-Show Policy

If the guest does not arrive on the check-in date, the booking will be marked as a no-show, and no refund will be provided.

4. Date Rescheduling

• Guests may reschedule the booking once, based on availability.

• Price differences (if applicable) must be paid.

5. Property-Initiated Cancellations

We may cancel a booking due to:

• Maintenance emergencies

• Safety issues

• Natural calamities

• Government restrictions

In such cases, guests will receive full refund or free reschedule.